Delivery Info

Shipping And Handling

All orders possible are shipped daily. Shipping charges will be calculated in your cart and at the checkout based on the weight of your order. Royal Mail 1st Class is available for all orders under 2kg, then above 2kg orders must be shipped by courier, as this is more economic. For orders up to 2kg, we use Royal Mail's scale of charges starting at £0.86+VAT for 1st Class post. For orders from 2 - 5kg, express courier delivery at £4.90+VAT is applicable, and for orders between 5kg and 10kg, a standard courier charge of £6.75+VAT will be added.

Our shopping cart system cannot tell you the exact delivery cost for a certain weight of order until it knows where you are located. If you want to see how much delivery is, then after adding some items to your shopping cart, start the checkout process. The first thing you are asked for is location (no other information is required at this point). Select your appropriate location from the options and then click next. At this point, instead of continuing with the checkout procedure you will see your cart contents, and now that the system knows where you are located, it will show you the delivery costs. You can continue shopping and the delivery costs will update as you add or edit your cart contents.

Delivery Schedule

03/11/06 - Another busy season has been survived and things return to normal until Christmas/New Year Party Planning starts. As always we ask customers not to leave it too late before ordering. If you do need something 'next day' rather than on our normal 1-3 working day target, then please place your order, but contact us via email/phone to let us know of the urgency, so we can try and prioritise your order. Sometimes it can be impossible, but as all our long-term customers know, we do our very best to overcome these little disasters.

We understand that delivery time is of the utmost importance. All possible orders are shipped daily. You should expect to wait 1 - 3 working days for 1st Class Postage and 1 - 3 working days for courier delivery. In the event of an item being out of stock we will notify you if we are unlikely to meet our stated delivery schedule. Our same day despatch target applies to orders placed before 12pm Monday to Friday.